Contact Us
Get in Touch
For any questions, concerns, or assistance with your CraftItPro experience, please reach out using one of the methods below. We aim to respond within one business day.
Email Support
Send us an email and we will get back to you as soon as possible.
Schedule a Call
Prefer to speak directly? Request a callback at a time that suits you.
Account & Payments
- Log in to your Client Space to view project updates and payment status
- Payment issues are typically resolved within 24 hours
- All payments are processed securely through Stripe
Business Hours
- Monday to Friday: 08:00 – 18:00
- Saturday: 09:00 – 14:00
- Sunday: Closed
- Response time: within 1 business day
Frequently Asked Questions
- How do I pay for my project? Once your schedule is approved, deposit and final payment links become available in your Client Space.
- Can I change my appointment? Contact us via email or schedule a call, and we will adjust your booking.
- What if I need to cancel? Please contact us at least 48 hours before your scheduled appointment for a full refund of any deposit.
- How do I track my project progress? Log in to your Client Space to see real-time updates, photos, and payment status.
- Is my payment information secure? Yes. We use Stripe Hosted Checkout, which means your card details are never stored on or processed by our servers.